TOURS - What aspects of the rental tour helped or benefited you the most?
- “Perspective of the Minneapolis rental market. My touring agent was exceptional, understanding and very helpful during my search!” E Little, Clorox 10/3/08
- “A good tour of the area with commentary on pros and cons of certain neighborhoods and areas…I'd definitely contact my touring agent when I'm ready to purchase a home.” D. Schoby, Boeing 10/7/08
- “My options were narrowed down already. He [the agent] was very professional and really did his homework.” K. Schenk, Pactiv 10/4/08
- “Her [the agent’s] extensive knowledge of the area and impeccable taste.” A. Medina, General Mills 10/9/08
- “Local rental market knowledge provided by [Equity’s agent].” M. Silva, Shure, Inc. 10/8/08
- “Her [the agent’s] local knowledge of the area (i.e. neighborhoods, things to do); her well connectedness in the local real estate market also provided additional listings that I would not have had access to.” K. Booker, Anheuser Busch 11/10/08
- “Equity Agent even drove us around Uptown Dallas so we got a feel for the area! I think what helped the most was all of the research he did for us. We were not familiar at all with the area, and after the tour felt very comfortable there. He told us which areas were safe, which we should avoid, etc.” C. Laufer, Anheuser Busch 11/5/08
- “…I would highly recommend working with her again. She showed me the city and when showing me a house or apt she would always show me the entire neighborhood and…the perks.” M. Crea, General Mills 11/23/08
- “(Equity touring agent’s) overall knowledge on the Grand Rapids area and the surrounding communities. (2) Her well-prepared approach on having different apartment complexes all lined-up prior to our visit…Lisa is very personable, friendly, and knowledgeable on the Grand Rapids area housing market. She is also very honest in giving us her thoughts about the house/apartment we are looking at based on her experience. Additional Comments: Christine [Equity] has been extremely helpful in ensuring she gets the correct information about what I am looking for and passing that information to the Touring Agent. She always keeps me in the loop on what is going on, which is greatly appreciated. Keep up the good work!” S. Christanto, Nestle USA 12/4/08
- “Very focused on required specification, which saved me a lot of time. Very helpful in practical tips on prospect's apartments.” I. Maldonado, Premier Manufacturing 12/6/08
- “[Equity’s agent’s] knowledge of the property locations and amenities and her understanding with our exceptionally short move timeframe. An excellent service I am grateful to have had!” M. Blanchard-Montgomery, Boeing 1/10/09
- “[Equity's tour agent] was extremely knowledgeable and found a TON of places meeting my criteria. He showed me a list along with a map of where each property was and from that I was able to pick out the first places to look at. By the time we had looked at about a half dozen I knew I would not need to see any more. The quality of properties Doug found was phenomenal…the entire experience was surprisingly fun and enjoyable. Doug also showed me around the area and took me through a good route that I could take to work. All in all it was a really great experience.” W. McLane, Brady Corp. 12/29/08
- “Very happy with [Equity’s] help, she remembered vital questions to ask that I might have otherwise forgotten throughout the busy day.” M. Pfeifer, Charter Steel 12/20/08
- “It gave me an idea of what was available and what I could expect…I loved that [Equity’s agent] not only helped me with figuring out rental options, but also with learning about the communities and giving me some great tips on what I needed to do while I was there. I really felt like it was super easy to talk to [Equity’s agent] and express any concerns and opinions.” C. Zarnowski, Boeing 2/27/09
- “The experience was comparable to buying a home. [Equity's tour agent] provided us with multiple MLS home sheets to review in advance. Then we were able to narrow the list down to homes that we felt suited us best. Lisa went above and beyond by spending the entire day with us…Lisa came back to our hotel with us to eat lunch and quickly found additional homes to tour. She's continued to stay in touch and continued to help us beyond the allotted 1 day. We couldn't have done this without her! [Equity’s agent] was instrumental in finding a home for us to rent. We would absolutely call her if we decided to purchase a home in the area.” B. Ingraham, Boeing 3/1/09
- “Knowing the area. Knowing what rentals were near my work and/or near convenient public transportation. My wife and I were very pleased with our touring agent. She was knowledgeable and did a great job of putting together about 20 or 30 prospects for us to review before we got here. This enabled us to pre-screen and cut the list way down. Saved a lot of time, etc.” J. Jacob, OCC 1/9/09
- “Diana [Equity's tour agent] really new the areas well which made our trip very efficient. She also gave us space to make our own decisions and we really appreciated that.” J. Reiss, General Mills 3/14/09
- “[Equity's agent] was patient, has vast knowledge of the area, drove me around to the different areas and provided unbiased information about the various apartments and locations. [She] provided me with various apartment listings (private and managed buildings) beforehand so I had a sense of what was out there. She was also great in asking the leasing agents questions that I might not have thought of. I would definitely use [her] again and would highly recommend her to anyone looking for a rental or a home in the VA area. Additional Comments: Christine (Equity's National Account Coordinator) was great to work with. She made sure that I was happy…and really found me someone that knew the market and was not just looking to "get paid." I really appreciated that.” L. Seufert, Time Warner Cable 3/23/09
- “[Equity's tour agent] found the perfect home for me! I am in love with this house and never want to move. He asked specifically what I wanted to pay, where I wanted to live, and what I looked for in a home.” R. Rodriguez, Anheuser Busch 2/17/09
- “Our consultants, Kim and Diane, were very helpful in our apartment search. Their local knowledge and contacts helped us to view many more properties than we would have been able to if my wife and I had undertaken that task ourselves, and the friendly service they provided made it all an enjoyable experience. The fact that we chose an apartment that we did not see during our tour does not diminish the value that Kim and Diane added to our search. My wife and I simply did not include the apartment in our original conversation with Equity. When it came to make our decision, the service and legwork that Kim and Diane provided enabled us to make an informed decision. I would highly recommend Equity (and Kim and Diane in particular) to anyone who is facing a relocation to [the] Cleveland area.” S. Ha, Progressive
RENTAL RESOURCE/MANAGED RELOCATION (i.e. Research) - What features benefited you the most?
- “More companies need to offer this, I am a Pitbull owner and using them really helped.” Rodney Bujarski, Kraft Foods 5/4/09
- [Equity] “looked for the best places in town.” Clarissa Barata, Monsanto
- They did a great job of finding what I wanted. B. Hosier, SteinMart]
- “Matching needs with features.” M. Speir, SteinMart
- [Equity’s] “Their ability to schedule appointments on our behalf.” R. Morgan, Wells Fargo
- “Pre-screening of property.” D. Buckner, Peak Energy
- Knowing which complexes accept pets and were in the price range we were looking for. D. Debold, Dick’s Sporting Goods]
- “Easy access to a live person and response time was very quick. Also, [Equity’s] understanding and willingness to help. Great team…great service, great people to work with.” D. Ekart, National City
- [Equity’s] “Their ability to schedule appointments to view multiple properties in one day.” J. Emmot, General Mills
- “Getting rates & specials.” T. Essex, Continental Tire
- “Finding locations based on my needs/requirements.” D. Langoni, Finlay Fine Jewelry
- Being able to eliminate properties by having the detailed information. P. Nyberg, Office Depot)
- “Providing data prior to arrival.” Anonymous, Chevron Texaco
- Setting up apartment visits, pricing, and appointments to the certain locations. G. Tucci, Noveon]
- It was impossible to get lost. I even received calls along the way from Equity to make sure everything was going well. I chose the second apartment on their list, it was everything that I wanted. There was nothing that was overlooked. Equity has the process down pat and has their act together! Equity exceeded my expectations. D.Brown, The Auto Club Group]
- “Equity provided effective and time saving strategies for our search. We were very satisfied with the service. We enjoyed working with Kim. Our Rental home is located in a great area with wonderful neighbors. Thanks for all of the initial hard work!” N.Robertson, TYCO
SURVEY COMMENTS:
- “Christine (Equity Rental Solutions account coordinator) was one of the most pleasant agents I ever worked with.” H. Marlow, US Airways 4/1/09
- “Working with Equity was a fantastic experience. Thank you so much.” J. Minick, Progressive
- [Equity] “You folks made my selection easy and fast.” M. Speed, Progressive
- “Equity was extremely valuable and simplified the process saving me a lot of time!” D. Swanson, Progressive
- “Thanks for the diverse apartment list. There were many different choices to examine, and most of them were excellent…It was very helpful to know in advance which apartments had corporate benefits.” C. Lyford, Office Depot
- “I had a really great experience with Equity and have recommended [them] to a [person] that is moving in a couple of weeks.” D. Frank, National City
- “I had a rather unique need due to school class-size limits in the area so I needed to establish residency to secure the last space in school for my third grader. This put extreme pressure on finding an apartment in the school district quickly. And to complicate things I was traveling back and forth to London so Equity [had] to work across time-zones. Equity went "above and beyond" to find a suitable apartment within a few days and helped with web-links to utilities. I can't speak highly enough of their customer service orientation -- in particular Laura who has a great "can do" attitude.” B. Curran, Chevron Texaco
- “Janet and Laura were phenomenal - their feedback and responses were timely and solid; the research that they provided on the properties and locations was complete and thorough - overall, Janet was an amazing support during a difficult time; she reviewed everything with me and made sure that this process was as easy as possible while I was dealing with many changes due to Company relocation. She listened.” Anonymous, General Mills (Portland, ME)
- “Kim is fantastic, Great customer service and always available…. Excellent communication…” T. Griffin, Shopko
- “Equity found several apartments that really fit my needs. I was so glad to have choices.” J. Myers, Finlay Fine Jewelry
- “Very great service and quick response time.” B. Magno, Office Depot
- “Like many relocations, time was limited in finding a place. Your staff was very attentive to my needs, and very professional. Thank you very much.” J. Messersmith, Office Depot
- “Kim Wallace provided excellent service. Her efforts helped make my transition exceptionally smooth and much less stressful than doing it on my own. She should be commended for her professionalism and service.” Michael Rochelle, National City
- Laura had everything set up and did everything I asked, she jumped through loops for me. Every question I asked she had an answer for or got one. J. Shah, Office Depot
- “Since Bob was working on finding our rental, I could focus on the house we were selling in Lexington, KY and the house we are building in Englewood, OH.” V. Herrington, Lowe’s
- “Kim Wallace was more than what I expected. She made every aspect of moving to a new city very easy. She was always there when we needed her. Thank you for having someone like her on your team.” J. Close, Centerplate
- I had moved to a very rural area and Kim was able to hunt down and find wonderful properties for me to view. Very happy with Kim's service. S. Devers, Lowe’s
- “Equity really made my move VERY easy! Thank you!” F.DeMarse, ChevronTexaco
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